CORSA IT SERVICES

Acceptance of Terms and Conditions

By utilizing any services provided by Corsa IT Services, you acknowledge and agree to comply with the terms and conditions outlined herein. Your use of these services signifies your acceptance of this agreement. If you do not agree with these terms and conditions, please refrain from using our services.

1. Definitions

In this document, "subscription holder" and/or "service holder" refers to you, the client engaging with Corsa IT Services.

2. Pricing Changes

Corsa IT Service's subscription, non-subscription, and one-time services, hardware, and bespoke solution pricing may change without notice. Corsa IT Services will endeavour wherever possible to notify subscription service clients of upcoming pricing changes.

3. Subscription Based Services

Managed Services and Self-Managed Services are subscription based. By subscribing, you acquire services rather than individual products. Corsa IT Services procures and manages products and services, including domain names, hosting, and emails, on your behalf unless otherwise agreed. Domain registration may necessitate additional information from you, and if inaccurate or incomplete, it could lead to failed registration or termination. Corsa IT Services reserves the right to terminate services for reasons including unlawful usage.

4. Self-Managed Services

Self-Managed Services are provided by Corsa IT Services but overseen by the subscription holder. Corsa IT Services retains the right to access subscription holders' user accounts and web hosts without prior notice.

5. Outstanding Funds Collection

All invoices must be settled within seven days. Corsa IT Services retains the right to suspend services for overdue payments. We maintain the authority to review, modify, or terminate services without notice, absolving us of liability for any resulting losses. The service holder agrees to indemnify Corsa IT Services for any expenses incurred during the enforcement of payment collection. We also reserve the right to revoke service discounts if payment terms are not met.

6. Money-Back Guarantee and Refund Policy

Corsa IT Services adheres to a full money-back guarantee based on conditions specified by Australian Consumer Law. Refunds are solely available for reasons mandated by this law. Refunds are restricted to first-time accounts and do not apply to accounts that have been reopened or have multiple instances.

7. Limitation of Liability

Corsa IT Services is not liable for any loss of data, revenue, or profits, or any special, incidental, consequential, or indirect damages arising from the use or inability to use our services. This includes scenarios where users fail to opt for backup solutions, delete data themselves, or miscommunicate their needs.

8. Indemnification

By using our services, you indemnify Corsa IT Services against any claims, damages, liabilities, costs, and expenses arising from your use of our services, non-compliance with these terms, or infringement of any rights of a third party.

9. Modification of Terms

Corsa IT Services reserves the right to modify these terms and conditions at any time without prior notice. Continued use of our services after such modifications constitutes acceptance of the revised terms.

10. Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

By using Corsa IT Services, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety.

11. Backup Services

By subscribing to Corsa IT Services' backup services, you acknowledge and agree to the following terms and conditions:

11.1 Service Description:

Corsa IT Services offers backup services to safeguard your data. By subscribing to our backup services, you agree to the terms outlined in this section.

11.2 Data Recovery Guarantee:

Backup services are designed to provide data redundancy and recovery options, but Corsa IT Services does not guarantee data recovery in all circumstances. It is your responsibility to ensure that critical data is appropriately backed up.

11.3 Choosing the Right Plan:

Corsa IT Services offers various backup plans, and it's your responsibility to choose the appropriate plan that meets your data protection needs. Failure to opt for a suitable backup plan may result in data loss in case of incidents.

11.4 External Factors:

While Corsa IT Services takes reasonable measures to secure backup infrastructure, we are not responsible for data loss due to factors beyond our control, such as natural disasters, hardware failures, or malicious attacks.

11.5 Data Integrity:

It is your responsibility to regularly review and validate the integrity of your backed-up data. Corsa IT Services is not liable for data loss caused by corrupted or incomplete backups.

11.6 Retention Period:

Corsa IT Services retains backup data for a limited duration, and data recovery requests should be initiated promptly. We do not guarantee the availability of historical backups beyond the specified retention period.

11.7 Policy Updates:

Corsa IT Services may periodically update or modify backup service features and policies. It's your responsibility to stay informed about any changes that may impact your backup services.

11.8 User Responsibility:

Corsa IT Services is not responsible for data loss resulting from your failure to follow our backup service guidelines or to promptly address identified issues.

11.9 Suspension or Termination:

Corsa IT Services reserves the right to suspend or terminate backup services for reasons including, but not limited to, non-compliance with our backup service terms or overdue payments.

11.10 Data Types and Formats:

You acknowledge that backup services may not cover all data types or formats, and it's your responsibility to verify that your critical data is adequately protected.

By subscribing to Corsa IT Services' backup services, you acknowledge and agree to the terms outlined in this section. It's your responsibility to ensure that your data is appropriately backed up and to understand the limitations and risks associated with data recovery.

12. Web Hosting Services

By subscribing to Corsa IT Services' web hosting services, you acknowledge and agree to the following terms and conditions:

12.1 Service Description:
Corsa IT Services offers web hosting services to facilitate the hosting and management of websites and related content. By subscribing to our web hosting services, you agree to the terms outlined in this section.

12.2 Server Space and Infrastructure:
Web hosting services include the provisioning of server space, technical infrastructure, and related services to enable the hosting of websites. Corsa IT Services does not guarantee uninterrupted or error-free web hosting services.

12.3 Plan Selection:
You are responsible for selecting the appropriate web hosting plan that meets your website's requirements. Corsa IT Services offers various hosting plans, and it's your responsibility to choose the one that aligns with your needs.

12.4 Website Maintenance:
Corsa IT Services provides tools and resources to manage your hosted websites. You are responsible for regularly updating and maintaining your website's content and software to ensure security and optimal performance.

12.5 Security Considerations:
Corsa IT Services takes reasonable measures to secure its hosting infrastructure, but we are not responsible for security breaches caused by factors beyond our control, including vulnerabilities in third-party software or unauthorized access to your website.

12.6 User Data Security:
It is your responsibility to secure your website's content, including user data and sensitive information. Corsa IT Services is not liable for data breaches or loss of user data resulting from inadequate security measures on your part.

12.7 Maintenance Notices:
Corsa IT Services may periodically perform maintenance on its hosting infrastructure to ensure optimal performance and security. We will endeavor to provide advance notice of scheduled maintenance, but there may be cases where emergency maintenance is required.

12.8 Suspension or Termination:
Corsa IT Services reserves the right to suspend or terminate web hosting services for reasons including, but not limited to, non-compliance with our web hosting terms or overdue payments.

12.9 Intellectual Property Rights:
Corsa IT Services does not transfer ownership of any intellectual property rights related to the content hosted on our servers. You grant us a license to host, reproduce, and distribute your content for the purpose of providing web hosting services.

12.10 Resource Limitations:
You acknowledge that web hosting services may have limitations in terms of storage, bandwidth, and resource usage. It's your responsibility to monitor and manage your website's resource utilization to avoid service disruptions.

By subscribing to Corsa IT Services' web hosting services, you acknowledge and agree to the terms outlined in this section. It's your responsibility to manage and maintain your hosted websites, including security, updates, and compliance with our terms.

13. NBN and Mobile Network Services

By subscribing to Corsa IT Services' NBN and mobile network services, you acknowledge and agree to the following terms and conditions:

13.1 Service Description:
Corsa IT Services offers NBN (National Broadband Network) and mobile network services to provide internet connectivity and communication solutions. By subscribing to our NBN and mobile network services, you agree to the terms outlined in this section.

13.2 Connectivity Options:
NBN services involve the provision of high-speed internet connectivity via the NBN infrastructure. Mobile network services include voice and data services delivered over wireless networks. Corsa IT Services does not guarantee continuous or error-free connectivity for NBN and mobile network services.

13.3 Plan Selection:
It's your responsibility to choose the appropriate NBN or mobile network plan that suits your usage requirements. Corsa IT Services offers a range of plans, and you are responsible for selecting the one that best meets your needs.

13.4 Usage Monitoring:
Corsa IT Services provides tools and resources to manage your NBN and mobile network services. You are responsible for monitoring your usage, maintaining your devices, and adhering to any usage limits associated with your chosen plan.

13.5 Service Reliability:
While Corsa IT Services takes measures to ensure the reliability of NBN and mobile network services, we are not responsible for network outages or disruptions caused by factors beyond our control, including infrastructure issues or signal interference.

13.6 Device and Data Security:
Security of your devices, data, and communications is your responsibility. Corsa IT Services is not liable for data breaches or unauthorized access resulting from inadequate security measures on your part.

13.7 Maintenance Notices:
Corsa IT Services may periodically perform maintenance on its network infrastructure to ensure optimal performance and security. We will strive to provide advance notice of scheduled maintenance, but there may be cases where emergency maintenance is required.

13.8 Suspension or Termination:
Corsa IT Services reserves the right to suspend or terminate NBN and mobile network services for reasons including, but not limited to, non-compliance with our service terms or overdue payments.

13.9 Usage Limits and Coverage:
You acknowledge that NBN and mobile network services may have usage limits, speed variations, and coverage areas. It's your responsibility to understand and adhere to the terms and conditions associated with your chosen plan.

By subscribing to Corsa IT Services' NBN and mobile network services, you acknowledge and agree to the terms outlined in this section. It's your responsibility to manage your usage, devices, and security while using our NBN and mobile network services.

14. Antivirus Services

By using Corsa IT Services' antivirus services, you accept and agree to the following terms and conditions:

14.1 Service Description:
Corsa IT Services provides antivirus services aimed at protecting your systems and devices from malware, viruses, and other malicious software. Service features and coverage will be outlined in your service agreement.

14.2 Pricing and Payment:
All pricing for antivirus services is subject to supplier change. Corsa IT Services reserves the right to modify pricing, service plans, or features with notice to subscribers.

14.3 Installation and Updates:
Subscribers are responsible for installing and maintaining the antivirus software provided by Corsa IT Services. Regular updates and patches are crucial to ensure optimal protection.

14.4 Security Measures:
While antivirus services are designed to enhance security, they do not guarantee complete protection against all threats. Subscribers should practice safe browsing habits and take additional cybersecurity measures.

14.5 Service Limitations:
Corsa IT Services' antivirus services may not cover all possible threats or guarantee the prevention of all security breaches. Subscribers should remain vigilant and report any suspected security issues promptly.

14.6 Service Changes and Termination:
Corsa IT Services reserves the right to modify or terminate antivirus services at its discretion. Notice will be provided to subscribers in the event of significant changes or termination.

14.7 Liability and Indemnification:
Corsa IT Services is not liable for any damages, losses, or liabilities resulting from the use or non-use of antivirus services. Subscribers agree to indemnify and hold Corsa IT Services harmless from any claims arising due to the use of our services.

14.8 Data Privacy and Security:
Corsa IT Services respects your data privacy and complies with relevant data protection laws. However, subscribers are responsible for ensuring the security and privacy of their data when using our antivirus services. Corsa IT Services collects personal information for threat detection and management, reporting, and alerting. All data collected is governed by our privacy policy.

14.9 Disclaimer:
Our antivirus services are provided "as-is" and without any warranties, whether express or implied. Corsa IT Services does not guarantee that all threats will be detected or eliminated by the antivirus software.

14.10 Applicable Law:
These terms and conditions are governed by the laws of the State of Queensland, Australia, without regard to conflicts of law principles.

By using Corsa IT Services' antivirus services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

15. Voice Over Internet Protocol (VOIP) Services

By subscribing to Corsa IT Services' Voice Over Internet Protocol (VOIP) services, you acknowledge and agree to the following terms and conditions:

15.1 Service Description:
Corsa IT Services offers Voice Over Internet Protocol (VOIP) services that enable voice communication over the internet. By subscribing to our VOIP services, you agree to the terms outlined in this section.

15.2 Call Quality and Reliability:
Our VOIP services provide voice communication through internet connectivity. While we strive to offer high-quality and reliable service, call quality may be affected by factors such as internet speed, network congestion, and device compatibility.

15.3 Plan Selection:
It's your responsibility to choose the appropriate VOIP plan that meets your communication needs. Corsa IT Services offers a range of plans, and you are responsible for selecting the one that aligns with your requirements.

15.4 Device Compatibility:
You are responsible for ensuring that your devices are compatible with our VOIP services. Corsa IT Services will provide guidelines and recommendations for supported devices.

15.5 Usage Monitoring:
Corsa IT Services provides tools and resources to manage your VOIP services. You are responsible for monitoring your usage, maintaining your devices, and adhering to any usage limits associated with your chosen plan.

15.6 Emergency Services:
While VOIP services can provide access to emergency numbers, there may be limitations compared to traditional landline services. You should be aware of these limitations and have alternative means of contacting emergency services if needed.

15.7 Service Changes and Termination:
Corsa IT Services reserves the right to modify or terminate VOIP services at its discretion. Notice will be provided to subscribers in the event of significant changes or termination.

15.8 Liability and Indemnification:
Corsa IT Services is not liable for any damages, losses, or liabilities resulting from the use or non-use of VOIP services. Subscribers agree to indemnify and hold Corsa IT Services harmless from any claims arising due to the use of our services.

15.9 Data Privacy and Security:
Corsa IT Services respects your data privacy and complies with relevant data protection laws. However, subscribers are responsible for ensuring the security and privacy of their communications when using our VOIP services.

15.10 Disclaimer:
Our VOIP services are provided "as-is" and without any warranties, whether express or implied. Corsa IT Services does not guarantee uninterrupted or error-free voice communication.

15.11 Applicable Law:
These terms and conditions are governed by the laws of the State of Queensland, Australia, without regard to conflicts of law principles.

By subscribing to Corsa IT Services' VOIP services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

16. Domain Name Hosting and Registration Services

By subscribing to Corsa IT Services' Domain Name Hosting and Registration services, you acknowledge and agree to the following terms and conditions:

16.1 Service Description:
Corsa IT Services offers Domain Name Hosting and Registration services to manage and maintain domain names on your behalf. By subscribing to our domain services, you agree to the terms outlined in this section.

16.2 Domain Ownership and Registration:
When you register a domain name through Corsa IT Services, you retain ownership of the domain. However, Corsa IT Services will manage the registration and renewal process on your behalf.

16.3 Domain Availability and Pricing:
Corsa IT Services will provide information about available domain names and their associated pricing. Domain availability is subject to change, and pricing may vary based on supplier rates.

16.4 Renewal and Expiry:
It's your responsibility to renew your domain names before they expire. Corsa IT Services will provide reminders and notifications about upcoming renewals, but failure to renew a domain on time may result in its release and potential loss.

16.5 Domain Transfer and Management:
If you wish to transfer a domain registered through Corsa IT Services to another registrar, you must follow the applicable transfer process. Corsa IT Services can assist with the transfer process upon request.

16.6 Domain Privacy:
Corsa IT Services may offer domain privacy services to protect your personal information from being publicly visible in the WHOIS database. You can choose to opt for domain privacy during the registration process.

16.7 Domain Disputes and Violations:
You are responsible for ensuring that your registered domain names comply with applicable laws and regulations. Corsa IT Services is not liable for any disputes or violations related to your domain names.

16.8 Service Changes and Termination:
Corsa IT Services reserves the right to modify or terminate Domain Name Hosting and Registration services at its discretion. Notice will be provided to subscribers in the event of significant changes or termination.

16.9 Liability and Indemnification:
Corsa IT Services is not liable for any damages, losses, or liabilities resulting from the use or non-use of Domain Name Hosting and Registration services. Subscribers agree to indemnify and hold Corsa IT Services harmless from any claims arising due to the use of our services.

16.10 Data Privacy and Security:
Corsa IT Services respects your data privacy and complies with relevant data protection laws. However, subscribers are responsible for ensuring the security and privacy of their domain-related information.

16.11 Disclaimer:
Our Domain Name Hosting and Registration services are provided "as-is" and without any warranties, whether express or implied. Corsa IT Services does not guarantee domain name availability or uninterrupted domain registration.

16.12 Applicable Law:
These terms and conditions are governed by the laws of the State of Queensland, Australia, without regard to conflicts of law principles.

By subscribing to Corsa IT Services' Domain Name Hosting and Registration services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Corsa IT Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner here.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including telephone, by email, via our website corsaits.com and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, at help@corsaits.com. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing, at help@corsaits.com. Corsa IT Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us.